1. Return policy
This is simple, If you are not 100% satisfied for any reason with the WAKEBAG(S) return it within 14 days for a full refund, no questions asked.
Any Returns after 14 days will be based on below policy. Returns are credited to the original payment method. Shipping costs for returns are for the buyer.
Also – proof of purchase is required for all returns. A receipt, packing slip, or anything referencing your order number will work, and no return merchandise authorization is necessary.
2. Return and exchange policy
If you aren’t completely satisfied with your purchase, you can return items for an exchange or refund within 14 days as long as it’s still in “new condition.” This means, the item should be devoid of damage, devoid of any stains, scuffs, or mysterious smells, and needs to be in its original packaging with the manufacturer tags.
If you’re returning WAKEBAG (S), we need the box back, too. The box we shipped with will be perfect because we like to reuse and recycle. If you use the product packaging box as the shipping box, we will not be able to accept the return and won’t be able to issue a refund, see “new condition”.
Items that are in “Like New” condition because they have been used can be returned for a period of 14 days, please return with product packaging and boxes. (we get it, Like New is a general term, if you have any questions, please contact customer service before returning your item) These items will be accepted and reimbursed for a full refund on your original payment method. Shipping costs for returns are for the buyer. Damaged WAKEBAG (S) items due to improper use will not be accepted for return.
Returns are credited to the original payment method on New Condition products returned within 14 days. A receipt, packing slip, or anything referencing your order number will work, and no return merchandise authorization is necessary.
Processing your return or exchange can take 2 to 3 weeks. All credits will be placed on the credit card used for the original purchase. Please allow 1-2 billing cycles for the credit to appear on your statement.